Popular Articles

  1. Dispute Supporting Documentation Requirements

    Last Updated: 06/21/2019 in Disputes, Fraud, Compliance, and Security Disputes
    Information on requirements for dispute supporting documentation.

  2. How To Change MFA Prompt Frequency

    Last Updated: 02/13/2024 in Getting Started My Account Multi-Factor Authentication (MFA)
    How to change the frequency of MFA prompts.

  3. Address Verification Service and Card Verification Value Responses

    Last Updated: 06/18/2021 in Disputes, Fraud, Compliance, and Security
    List of result codes if CVV and/or AVS was used on a transaction.

  4. ACH Payment by Telephone

    Last Updated: 11/30/2023 in Qualpay Products ACH Payments
    Information on the requirements for taking an ACH payment by phone.

  5. Surcharges and How They Work

    Last Updated: 04/10/2023 in Transactions
    Information on surcharges and how they work.

  6. ACH Payment FAQ

    Last Updated: 02/28/2024 in Qualpay Products ACH Payments
    FAQ for ACH Payment processing.

  7. Release Notes

    Last Updated: 03/27/2024 in Working With Qualpay
    A directory of release notes for Qualpay Manager.

  8. Statement Fee Descriptions

    Last Updated: 02/13/2024 in Reporting and Reconciliation Funding, Statements, Billing, and Fees
    Descriptions of fees on your Qualpay statement.

  9.  Payment Profiles And Virtual Terminal Settings

    Last Updated: 10/19/2023 in Qualpay Products
    Information on settings for Qualpay Payment Profiles.

  10. Third Party Gateways

    Last Updated: 02/13/2024 in Qualpay Products
    Information on 3rd party gateways Qualpay can work with.