Go to Reports and then select Account Updater Report.
The Account Updater report is available for accounts that have signed up for the product.
Note: If you do not currently have access to the Account Updater report but would like access, please see the administrator for your account.
Your account updater results will include new expiration dates, new account numbers, and any account status changes. Account Updater will harvest all existing cards once a month, based on the configured day of the month, and send a request for updated information to the card brands for the harvested cards. Select a row from the summary to see the request detail. A definition of the column headings is located below for the summary and the detail. You can also find a list of Account Updater Reason Codes below.
| Reporting Field | Description |
|---|---|
| Request ID | A unique identifying ID of an Account Updater harvest run. |
| Request Date | Date updates were requested from the card brands. |
| Status | Queued - harvested, in the process of retrieving updates from the card brands. Completed - updates received from card brands and records in Qualpay are updated. |
| Harvest Source | Where the cards are harvested from, either Card Vault or Customer Vault. |
| #Requests | The number of cards sent to the card brands’ Account Updater service for updates. |
| #Responses | The number of cards that received responses. |
| #Matches | The number of cards that were updated by this request. Merchants will be billed for the number of matches. |
Account Updater Request Details
| Reporting Field | Description |
|---|---|
| Request Date | Date updates were requested from the card brands. |
| Response Date | The date the response was received from the card brands’ Account updater service. |
| Old Card Number | The first 6 and last 4 numbers of the original card number. |
| New Card Number | The first 6 and last 4 numbers of the new card number, if the card number has been updated. |
| Old Expiry Date | Original expiration date. |
| New Expiry Date | New expiration date if the expiration date has been updated. |
| Reason Code | The reason code returned with the request. Will be present for both matches and non-matches. See below for a complete list of reason codes. |
| Billable | Yes - You will be charged for the update on your monthly Qualpay Statement. No- You will not be charged on your monthly Qualpay statement. See below for a complete list of reason codes with billable status. |
| Card ID | A unique identifier. It is used to identify the card instead of using a full card number. |
| Reason Code | Description | Billable |
|---|---|---|
| 200 | Valid account, no update | No |
| 201 | Account Expiration Date Updated | Yes |
| 202 | Account Number Updated | Yes |
| 203 | Account is Closed | Yes |
| 204 | Contact Cardholder | Yes |
| 206 | No Match | No |
| 315 | Invalid Expiration Date | No |
| 320 | Invalid Account Number | No |
| 329 | Invalid Card Type | No |